consumers have a fourteen-day right of withdrawal
right of withdrawal
you have the right within
to revoke this contract without giving reasons the cancellation period is
from the day
on which you or a third party, designated by you who is not the carrier, took possession of the goods
in order to exercise your right of withdrawal, you must inform us (ePralinchen e.K., Riesenstraße 3, 67655 Kaiserslautern, Germany, firstname.lastname@example.org, phone: 063164312) of your decision to withdraw from this contract by means of a clear declaration either by means of a letter sent by post or email. here for you can use the attached withdrawal sample form for this, which is not mandatory
to meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of withdrawal before the cancellation period has expired
consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances there will be charged fees for this repayment.
We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
Sie haben die Waren unverzüglich und in jedem Fall spätestens binnen vierzehn Tagen ab dem Tag, an dem Sie uns über den Widerruf dieses Vertrags unterrichten, an uns zurückzusenden oder zu übergeben. The deadline is preserved if you send off the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right of withdrawal does not apply to the following contracts:
- Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
- Contracts for the supply of goods that can spoil quickly or whose use-by date would quickly expire.
- Contracts for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.
Sample cancellation form
(If you want to revoke the contract, please fill out this form and send it back.)
– to ePralinchen e.K., Riesenstraße 3, 67655 Kaiserslautern, Germany, email@example.com
– Hereby I/we (*) revoke the contract concluded by me/us (*) for the purchase of the following
– Ordered on (*)/received on (*)
– name of consumer(s)
– address of the consumer(s)
– signature of the consumer(s) (only if notification is made on paper)
cancellation policy created with the trusted shops legal copywriter